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ITIL Controls Supporting Governance and Risk Oversight

Table of Contents

ITIL Controls Supporting Governance and Risk Oversight

Page 1 of 10

What is the primary purpose of ITIL controls in a GRC environment? Replace governance frameworks Execute operational activities with accountability Define corporate strategy Approve regulatory requirements

Page 2 of 10

Governance oversight in IT services mainly ensures: Systems run faster Decisions align with business objectives Incidents never occur All risks are eliminated

Page 3 of 10

Where are risks commonly identified within ITIL practices? Marketing meetings Budget approvals Incident reviews and change assessments Vendor contracts only

Page 4 of 10

What is the purpose of structured risk escalation in ITIL? Reduce documentation workload Prevent management visibility Ensure serious risks reach decision-makers Avoid audit involvement

Page 5 of 10

How does ITIL help with compliance monitoring? By replacing regulations By removing audit requirements By eliminating documentation By generating continuous operational evidence

Page 6 of 10

Which ITIL activity provides audit-ready documentation? Informal team discussions Employee performance reviews Budget planning sheets Incident and change records

Page 7 of 10

What role do KPIs and KRIs play in governance oversight? They replace service operations They monitor performance and risk exposure They remove accountability They eliminate incidents

Page 8 of 10

Why is change enablement considered a governance control? It increases service downtime It allows unauthorized changes It assesses risk before implementation It prevents monitoring

Page 9 of 10

How does ITIL integrate with enterprise GRC programs? By replacing risk registers By feeding operational risks into risk oversight processes By eliminating compliance reporting By removing executive reporting

Page 10 of 10

What does continual improvement strengthen from a GRC perspective? Marketing strategy Control effectiveness and service assurance Hardware purchasing Vendor pricing

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