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ITIL Governance, Risk, and Compliance Practice

Table of Contents

ITIL Governance, Risk, and Compliance Practice

Page 1 of 10

In a GRC environment, what is the primary role of ITIL? Define regulatory requirements Perform enterprise governance decisions Execute controlled operational processes Replace risk management frameworks

Page 2 of 10

An organization wants proof that changes were approved before implementation. Which ITIL practice provides this evidence? Incident Management Change Enablement Problem Management Service Request Management

Page 3 of 10

Which type of risk is mainly reduced by Incident Management? Availability risk Strategic risk Financial reporting risk Legal risk

Page 4 of 10

A recurring system failure keeps happening every month. Which ITIL practice addresses the root cause? Change Enablement Problem Management Service Desk Monitoring & Event Management

Page 5 of 10

Why do auditors value ITIL-based environments? ITIL guarantees regulatory compliance ITIL replaces audit controls ITIL generates operational evidence ITIL eliminates risks completely

Page 6 of 10

In GRC architecture, how do ITIL and GRC tools typically interact? ITIL manages policies, GRC manages incidents ITIL provides operational data, GRC provides oversight ITIL replaces GRC platforms Both perform identical functions

Page 7 of 10

Which activity supports risk assessment within ITIL? Budget forecasting Hiring approvals Vendor contract negotiation Urgency and impact classification

Page 8 of 10

What type of audit evidence can ITIL produce? Regulatory laws Incident and change records Corporate governance charter Legal compliance certificates

Page 9 of 10

ITIL primarily supports governance by: Executing standardized operational processes Making strategic business decisions Creating regulatory policies Defining risk appetite

Page 10 of 10

Continual improvement in ITIL helps GRC by: Eliminating audits Automating governance boards Monitoring control effectiveness Replacing risk assessments

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