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ITIL Processes for IT Risk and Compliance

Table of Contents

ITIL Processes for IT Risk and Compliance

Page 1 of 10

What is the main way ITIL manages IT risk? By creating new regulations By embedding controls into daily service processes By eliminating system failures By replacing governance frameworks

Page 2 of 10

Repeated incidents in a system usually indicate: Successful compliance Underlying operational risk Hardware upgrades Vendor performance improvement

Page 3 of 10

Which ITIL practice identifies the root cause of recurring failures? Incident Management Service Desk Problem Management Monitoring

Page 4 of 10

Why is change management critical for compliance? It speeds up deployments It ensures impact assessment and approvals It reduces documentation It avoids testing

Page 5 of 10

How does ITIL make compliance easier for IT teams? By separating compliance from operations By embedding compliance into workflows By removing policies By eliminating audits

Page 6 of 10

Which stage ensures new or modified services meet requirements before going live? Service Operation Service Design Service Transition Continual Improvement

Page 7 of 10

Access approvals and request workflows mainly support: Marketing reporting Compliance monitoring Financial budgeting Vendor selection

Page 8 of 10

Why are defined roles like service owner and change authority important? They improve hardware performance They ensure accountability and governance They reduce incidents automatically They remove audits

Page 9 of 10

Metrics such as change success rate and incident trends help organizations: Identify emerging risks Eliminate users Avoid documentation Reduce staffing

Page 10 of 10

What is the benefit of continual improvement in ITIL from a risk perspective? Removes policies Avoids governance reviews Reduces monitoring Reassesses risks and strengthens controls over time

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