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ITIL Risk Management

Table of Contents

ITIL Risk Management

Page 1 of 10

What is the main objective of ITIL risk management? Eliminate all IT failures Identify, assess, and mitigate service risks Replace governance processes Create security regulations

Page 2 of 10

Which activity helps identify service risks in ITIL? Marketing analysis Incident trend monitoring Payroll review Vendor pricing

Page 3 of 10

How does change management reduce risk? By avoiding approvals By ignoring dependencies By assessing impact before implementation By increasing service downtime

Page 4 of 10

What is the role of incident management in risk management? Prevent all incidents permanently Detect and respond to service disruptions Replace problem management Approve changes

Page 5 of 10

Problem management contributes to risk reduction by: Identifying root causes of recurring failures Escalating every incident Removing documentation Changing policies

Page 6 of 10

Why are defined roles important in ITIL risk management? Improve hardware speed Ensure accountability and traceability Eliminate governance oversight Reduce service users

Page 7 of 10

How do SLAs support risk management? They remove incidents They replace monitoring They prevent audits They define performance thresholds and escalation criteria

Page 8 of 10

How does ITIL support regulatory compliance? By replacing regulations By embedding controls into workflows By eliminating audits By avoiding documentation

Page 9 of 10

Why is escalation important in ITIL risk management? To delay decisions To ensure major risks reach appropriate authority To avoid reporting To close incidents faster

Page 10 of 10

How does ITIL align with enterprise risk management (ERM)? By replacing ERM frameworks By feeding operational risk data into enterprise reporting By removing risk registers By avoiding governance reviews

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